Terms of Service

1. Acceptance of Terms

By accessing or using Onedesk Pro ("the Platform"), you agree to these Terms of Service ("Terms"). If you do not agree, you must not use the Platform. These Terms apply to all users, including administrators, agents, and customers.

These Terms are offered by Typetech IT ("Operator", "we", "us"). Onedesk Pro is a product brand of the Operator.

2. Description of Service

Onedesk Pro is a multi-channel customer support and team collaboration platform operated by Typetech IT (the Operator). It enables organizations to manage customer conversations across WhatsApp Business, Instagram DM, Facebook Messenger, and Web Live Chat; organize contacts and tickets; upload knowledge-base content; and use an automated assistant that can reply from approved business information with human handoff when a person is needed.

3. Account Registration and Security

You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

You must be at least 18 years of age to create an account and use the Platform.

The application is available at app.onedeskpro.com.

4. Meta channel integrations

The Platform can connect Facebook Pages, Instagram professional accounts, and WhatsApp Business accounts via Facebook Login for Business (or related Meta flows). By connecting a channel, you authorize us to, as applicable:

• Access Page or Instagram messages, comments, and related metadata
• Send and receive messages on your behalf
• Manage webhook subscriptions
• Read basic Page/Instagram account information (name, ID, profile picture)
• Read basic profile fields (name, picture) of people who message or comment on your business assets
• Publish, edit, or delete content you choose to manage in Onedesk Pro

You may disconnect any Meta channel at any time in channel settings. Disconnecting revokes our access tokens for that asset. Your use of Meta products remains subject to Meta's terms and policies.

5. Data Collection and Use

How we collect and use data, including Meta Platform Data, is described in our Privacy Policy. We do not sell your data or use Meta Platform Data for independent advertising.

6. Data Storage and Security

We implement appropriate technical and organizational measures, including:

• Encryption of data in transit (TLS) and encryption of access tokens at rest
• Access controls and authentication for personnel and workspace users
• Webhook signature verification for incoming Meta events

Retention and deletion are described in the Privacy Policy and Data Deletion page.

7. User Rights and Controls

You may request access, correction, deletion, portability, or withdrawal of consent as described in the Privacy Policy. Contact joshio@onedeskpro.com.

8. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any laws
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the integrity or performance of the Platform
• Attempt to gain unauthorized access to the Platform or related systems
• Use the Platform to send spam, unsolicited messages, or harassment
• Use the Platform in a way that violates Meta Platform Policies, Community Standards, or other applicable third-party policies

9. Third-Party Services

The Platform integrates with third-party services, including Meta Platforms. Your use of those services is subject to their terms, including Facebook Terms of Service and Meta Platform Terms / Developer Policies. We are not responsible for third-party practices.

10. Limitation of Liability

To the maximum extent permitted by applicable law, the Operator and Onedesk Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Platform, including loss of data, loss of business, or interruption of service.

11. Changes to These Terms

We may modify these Terms. We will notify users of material changes via email or through the Platform. Continued use after changes constitutes acceptance of the updated Terms.

12. Contact Information

Questions about these Terms or data rights: joshio@onedeskpro.com. Operator: Typetech IT, Mirpur DOHS, Dhaka, Bangladesh.

13. Governing Law

These Terms are governed by the laws of Bangladesh, without regard to conflict-of-law rules, unless mandatory local consumer law provides otherwise.