Do I need to set up complex automation before I start?

No. Once you register, connect your messaging channels and upload your knowledge base. Onedesk Pro's automated engine matches queries, sends replies when appropriate, and routes conversations that need a human.

Are suggested answers secure? How do you prevent hallucinations?

Suggested answers are drafted using only the business information and documents you upload. An automated assistant can reply using your approved knowledge base and hands off to a human when needed. Grounding reduces irrelevant answers but does not eliminate all risk — keep reviewing high-stakes replies.

How do human handoff and team ownership work?

When a human touch is needed, conversations are routed to your team in the shared workspace. Within the workspace, you can claim conversations, assign roles to team members, or update knowledge sources anytime.

How long does it take to get started?

You can connect official messaging channels and start receiving messages quickly once provider prerequisites are ready. Uploading your knowledge base is a simple drag-and-drop of PDFs or help docs. External account approvals may take longer than in-app setup.

app.onedeskpro.com/workspaces/nimbus/ticket-inbox

DashboardTicket Inbox2

Ticket Inbox

Assigned4Unassigned0

Search tickets...Channel

AKAyesha Karim#14+880 •• •••• 210Is the linen shirt available in M?10:42 AM2
THTanvir Hossain#9@nimbus.storeYes! It ships within 2 days.10:31 AM
NCNadia Chowdhury#6Nimbus StoreDo you deliver outside Dhaka?9:58 AM1
WVWebsite visitor#3nimbus.exampleWhat are your opening hours?9:20 AM1

Ayesha KarimAI handlingUID +880 •• •••• 210Nimbus Store

New ticket #14 opened

Ayesha Karim

Hi! Is the linen shirt available in M?

Oct 14, 10:40 AM

Ticket #14 handed over to AI

Hi Ayesha! Yes, the linen shirt is in stock in M, in white and sage. It's ৳1,850 and ships within 2 days.

Oct 14, 10:40 AM

Ayesha Karim

Can I exchange it if it doesn't fit?

Oct 14, 10:41 AM

Of course. Exchanges are free within 7 days of delivery. Would you like me to connect you with our team to place the order?

Oct 14, 10:41 AM

Ayesha Karim

Yes please, I'd like to order two.

Oct 14, 10:42 AM

Close TicketTake Handover

Hi! Is the linen shirt available in M?

Can I exchange it if it doesn't fit?

Do you deliver outside Dhaka?

What are your opening hours?

1 new conversation

AI agentReading

Do you deliver outside Dhaka?

Searching 128 indexed chunks

128 indexed chunks

Waiting for the question

nimbus.example/faq0.58
returns-and-exchanges.pdf0.31
product-catalog.csv0.19
Delivery areas and charges0.95

Sent to Facebook · Delivery areas and charges

Onedesk Pro — Secure & Unified Customer Platform

Bring Every Customer Conversation Into One Intelligent Workspace

WhatsApp, Instagram, Messenger, and website chats in one shared inbox, answered by an AI assistant that knows your business and hands over to your team when it matters.

Get Started Free Take the tour

01 / 08One inbox

Every channel lands in one shared inbox

WhatsApp Business, Instagram DM, Facebook Messenger, and Web Live Chat conversations arrive in one place, with the full history of every customer.

Chat and ticket inboxes with live unread counts
Assigned, unassigned, and closed views
Real-time updates for the whole team

Real product screenshot · tap to enlarge

02 / 08AI from your knowledge

Answers that come from your own business knowledge

Upload files, add web pages, or write custom text. Your AI agents reply to customers from that approved knowledge, day and night.

Files, web pages, and custom text as sources
AI agents configured per workspace
Instant replies around the clock

Real product screenshot · tap to enlarge

03 / 08Human in the loop

A person takes over whenever it matters

When the AI is unsure, or the customer asks for a person, the conversation goes to your team. Any teammate can take over with one click.

Clear status when AI is handling a ticket
One-click take over
Close tickets when the customer is sorted

Try the live chat

Real product screenshot · tap to enlarge

04 / 08Built-in customer records

One record for every customer, on every channel

Each contact is tracked across channels with status, notes, and history, so your team always works from the same picture.

Status from interest to lead to customer
Notes on every contact for your team
Conversation history across channels

05 / 08Team workspace

Built for teams, with the numbers to match

Invite members to share the inbox while owners stay in control of channels and AI settings. The workspace dashboard shows how support is going.

Member invitations and owner-only settings
Open and solved tickets at a glance
Daily volume, tickets by channel, and top performers

See Free plan limits

Real product screenshot · tap to enlarge

08 / 08Secure by default

Security built in from the first sign-in

Sign in with a magic link or Google, protect accounts with two-factor authentication, and review active sessions any time.

Magic link and Google sign-in
Two-factor authentication and session management
TLS + token encryption at rest

Read about security

One shared inbox
AI answers from your knowledge
One-click human handoff
Customer records
Team dashboard
Encrypted channel tokens
One shared inbox
AI answers from your knowledge
One-click human handoff
Customer records
Team dashboard
Encrypted channel tokens
One shared inbox
AI answers from your knowledge
One-click human handoff
Customer records
Team dashboard
Encrypted channel tokens
One shared inbox
AI answers from your knowledge
One-click human handoff
Customer records
Team dashboard
Encrypted channel tokens
One shared inbox
AI answers from your knowledge
One-click human handoff
Customer records
Team dashboard
Encrypted channel tokens
One shared inbox
AI answers from your knowledge
One-click human handoff
Customer records
Team dashboard
Encrypted channel tokens

Live inbox

From any channel to an answer

Customer messages from WhatsApp, Instagram, Messenger, and your website land in one Onedesk Pro inbox as they arrive. The AI searches your Knowledge Base, picks the closest match, and replies from it. Tap a channel to send a message yourself.

WhatsApp
Instagram
Facebook
Website

app.onedeskpro.com/ticket-inbox

Ticket Inbox

Live

WVWebsite visitornowWe're open every day from 10 AM to 8 PM. This chat is answered around the clock, so ask anytime!
NCNadia Chowdhury2 minYes, we deliver across Bangladesh. Outside Dhaka it takes 3 to 5 days and the charge is ৳120.
THTanvir Hossain6 minOf course! Exchanges are free within 7 days of delivery. Keep the tags on and reply here to start one.
AKAyesha Karim11 minHi Ayesha! Yes, the linen shirt is in stock in M, in white and sage. It's ৳1,850 and ships within 2 days.

Website visitorTicket #3AI handling

New ticket from Website

What are your opening hours?

We're open every day from 10 AM to 8 PM. This chat is answered around the clock, so ask anytime!

Sent to Websitenimbus.example/contact

Demo workspace with fictional customers and data

Live chat

Talk to Onedesk Pro — on this site

This is the real web chat assistant powered by our product SDK, styled to match the marketing site. Ask about plans, channels, or how the workspace works.

Onedesk Pro Assistant

Connecting…

Start a conversation. Replies come from the live Onedesk Pro assistant — not a scripted simulation.

Product walkthrough

Live in three steps

Connect your channels, add the knowledge your team already uses, and let the assistant reply, with a person ready to take over.

01Step 1 · Channel Setup
Connect Channels
Connect WhatsApp Business, Instagram DM, Facebook Messenger, and Web Live Chat in one central space for all customer touchpoints.
- Official WhatsApp Business connectivity
- Instagram and Facebook DM syncing
- Live web chat widget installation
02Step 2 · Knowledge Sync
Add Business Knowledge
Add files, web pages, and custom text. The assistant replies using this approved information.
- Upload PDF, Word, text, CSV, and Markdown files
- Add pages from your website
- Write custom answers as plain text
- Add or remove sources at any time
03Step 3 · Automated Assistance
Software Handles the Rest
Match customer queries to your knowledge base, send automated replies when appropriate, and hand off to your team when a person is needed.
- Automatic query-to-document matching
- Automated replies grounded in approved sources
- Human handoff with one-click take over
- AI replies to Facebook and Instagram post comments

Try the live chat

Workspace-based pricing

Start free. Scale when you are ready.

Every Onedesk Pro workspace starts on the Free plan. Subscriptions are billed per workspace, with clear limits on channels, team members, AI usage, and knowledge base content.

Available now

Free plan

Free

Best for individuals and small teams getting started with multi-channel customer communication, knowledge-base-powered drafts, and human-in-the-loop AI.

$0/ monthNo credit card required

Up to 5 workspaces on your account
3 connected channels per workspace
3 workspace members per workspace (owner included)
100 AI credits per month per workspace
1 AI agent per workspace
1 knowledge base directory with 3 uploads, 3 webpage fetches, and 3 custom text entries

Create free account

Free means the Onedesk Pro subscription price is $0. Third-party channel charges still apply. WhatsApp messages are billed by Meta per delivered message; we add no markup. Meta WhatsApp pricing.

Account limit

Your account

Workspaces you can create

Each workspace receives the Free plan automatically.

Channels & team

Connected channels3
Workspace members3

AI

AI credits100 / month
AI agents1

Knowledge base

Knowledge base directories1
File uploads3
Webpage data fetch3
Custom text entries3

View full pricing details

Need higher limits or custom deployment?Contact our team

Paid plans coming soon

Answers & Details

Frequently Asked Questions

Quick answers about channels, security, team roles, and how automated replies work.

Still curious?Ask the live assistant. It answers from our own knowledge base.

You can connect WhatsApp Business, Instagram DM, Facebook Messenger, and Web Live Chat. Channels are managed directly from your team dashboard.

Instant access

Every conversation. One workspace.

Create a free workspace in minutes, connect your messaging channels, and upload the business knowledge your team already uses.

Get Started Free Ask the live assistant

Guided channel setup
Connect supported channels with in-app steps. Incoming chats land in the shared inbox.
Open launch access
Register with a magic link or Google and start working immediately.
Secure by default
TLS + token encryption at rest

TLS in transit; WhatsApp, Instagram, and Facebook channel access tokens are encrypted at rest with AES-256-GCM before storage. Conversation content encryption at rest is not claimed on this site. See our Security page for details.

Bring Every Customer Conversation Into One Intelligent Workspace

Every channel lands in one shared inbox

Answers that come from your own business knowledge

A person takes over whenever it matters

One record for every customer, on every channel

Built for teams, with the numbers to match

Posts and comments, handled from the same place

Add live chat to your own website

Security built in from the first sign-in

From any channel to an answer

Talk to Onedesk Pro — on this site

Live in three steps

Connect Channels

Add Business Knowledge

Software Handles the Rest

Start free. Scale when you are ready.

Free

Your account

Channels & team

AI

Knowledge base

Frequently Asked Questions

Every conversation. One workspace.

Guided channel setup

Open launch access

Secure by default